RETURNS POLICY

REFUNDS

We do not offer refunds. All physical products in our online store are fulfilled by a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, colour, or simply don’t like the product.

CANCELLATIONS

Orders are set to automatically be fulfilled immediately after purchase. Once payment has been made, the order has been sent to production, it means that the order data has reached the print provider. Due to that, it is not possible to cancel the order.

 

REPLACEMENTS

In case there is a problem with an order and/or the received products, please email us the details and an image of the damage within 30 days of product delivery. We will organise a free replacement in cases of a damaged product or a manufacturing error.

We may exercise this right on a case-by-case basis. In some cases, you will need to send the original order back to us at your own cost.

 

Please note: If the order shipping details were incorrect, or if you ordered the wrong size or color, we will not be held responsible and will not offer replacements. You are responsible for correct information at the time when placing your order.

MARKETPLACE ORDERS

Our products are also sold through other online marketplaces such as Redbubble, Etsy, and Amazon. All purchases made through their online website, their terms and conditions will apply.

Terms and conditions are accessible on their website under the link 'User Agreement' or here: Redbubble: https://www.redbubble.com/agreement 

Etsy: https://www.etsy.com/au/legal/terms-of-use 

Amazon US: https://www.amazon.com/gp/help/customer/display.html?nodeId=202140280 

Amazon AU: https://www.amazon.com.au/gp/help/customer/display.html?nodeId=201909000

MOBILE APPS

Our mobile apps are sold through the App Store and Google Play Store. All purchases made, their terms and conditions will apply. 

Returns are compliant with the policies on the merchant's website where products have been purchased from.
We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

 

CONTACT

In order to resolve the problem most efficiently, get in touch with us by using our contact form or email: islandizeshop@gmail.com. We will do everything possible to correct the situation and provide the most suitable solution to you.